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Customer advocate and assurance

Expert partner ensuring successful delivery.
Project updates and reviews.
Triage to get back on track.

Assurance

ERPs are complex, no one size fits all. We are your independent experts and partner to ensure your delivery is a success. 

We take the worry out of your project so you can relax. We use our experience to validate plans and design, we then work tirelessly to ensure your project stays on track to deliver, ensuring the sum of the whole is greater than the sum of the parts for the right outcomes at go-live.

 

We combine years of business and operational experience, and a deep technical knowledge and understanding of data and systems to know what good looks like, what works, what doesn't work, and what is needed to deliver success.

 

De-risking your delivery letting you enjoy the satisfaction of a job well done.

Project reviews and health checks
Delivery assurance
Advanced visibility and design

Program and project assurance

ERPs are complex. Avoid the pitfalls of boiler plate thinking associated with fixed price and competitive tendering.

We ensure a holistic  and integrated approach across the entire finance and data landscapes, delivering the best of breed systems and operations.

When appropriate, we carefully challenge, test and act as a sounding board, and a second set of eyes to ensure things are done right, and that your project stays on track.

  • Project reviews and health checks

  • Knowledge to know what works, and what doesn't work

  • Advanced validation & testing tools

  • Holistic thinking

  • Independent peace of mind

  • Deep operational knowledge

  • Technical expertise

  • Challenge where appropriate

  • Making your project a success

Project reviews and health checks

When projects go off track, or you'd like that bit of extra certainty, we can perform project reviews to monitor and assess and provide status updates.

Where necessary, we can make suggestions and work with your implementation partner to get you back on track. Small changes can deliver big results.

Remediation

Fullfat has the experience and the tools to get your project back on track.


In Flight

We work alongside your current Implementer to provide extra oversight, visibility and expertise.

Post Go Live

We can review and where appropriate provide quick fixes to address pressing concerns. We solve for immediate challenges restoring critical operations.  Taking these learnings, where necessary developing the long term solution.

Project Remediation

Our experience tells us that getting the design and data right leads to happy and content customers. If things start going off track, that second set of eyes and someone to ask the right questions provides the opportunity to reset with a few minor tweaks.

When things are a little more serious, we have the knowledge and the experience to leverage what you already have and to work with your incumbent providers to review and re-plan.

Remediation can take the form of a simple status review with/without the need for a re-plan, through to the full redesign and re-implementation.

Often though we find that the bulk of the core system is in fact 'fit for purpose', and all that is needed is a slight course change, user training, data tweaks, or a need for enhanced reporting or insights.

Common Post Go-live Issues

  • User training and post go-live support

  • Incomplete, duplicate or inconsistent data

  • Poor data design, coding and structures.

  • Reporting capability and complexity

  • Insufficient testing and unresolved issues

  • Patchy inconsistent integrations

  • ERP fit with the wider data landscape

  • Ignoring peripheral Best of Breed solutions

  • User resistance, lack of confidence

  • Poor BI capability, data visibility

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